Friday, May 3, 2024

Season 3, Episode 9:

Planning Your Processes: Organization for Community-Engaged Research Success

In this episode, we’re talking with Chelsea Yvanda, my virtual assistant, about the importance of planning processes and organization for community-engaged research success.

Season 3, Episode 9: Planning Your Processes: Organization for Community-Engaged Research Success

by Dr. Joyee Washington and Chelsea Yvanda

Introduction

Welcome to The Public Health Joy Podcast, the safe space for real and honest conversations about what it takes to transform public health research into life-changing solutions for our communities.

I’m your host, Dr. Joyee, a public health researcher, PhD survivor, and entrepreneur. In today’s episode, we’re talking with Chelsea Yvanda, my virtual assistant, about the importance of planning processes and organization for community-engaged research success.

This is the joy ride you’ve been waiting for. Join us as we revolutionize public health through research done with, for, and by our communities. Together, let’s create our public health joy. 

 

Notes

How many times have you heard: “If you fail to plan, you are planning to fail.”

Preparation is such an important piece of Public Health work and during this episode, we are joined by a passionate professional supporting entrepreneurs through planning and organizational support.

Chelsea Yvanda is the Public Health Virtual Assistant. After completing her Master of Public Health and working in the space for a decade, she recognized the need for administrative and operational support for those in a similar field. Today, she brings her knack for organization and her innovative approach to making life simple to Public Health entrepreneurs scaling their businesses.

Join us as Chelsea shares how her work supports her clients and the joy that she derives from creating the back-end efficiency necessary for them to truly make an impact. Thanks for listening!


To connect with Guest:

Chelsea Yvanda

Chelsea Yvanda on Instagram

Chelsea Yvanda on Facebook

Chelsea Yvanda on LinkedIn

Links mentioned in this episode: 

ClickUp

Trello

Asana

Freshbooks

Quickbooks

Waveapps

WE Public Health

For more information on transforming public health research into positive community impact, visit https://joyeewashington.com

Key Points

  • Introducing Chelsea Yvanda and her lifelong relationship with working in Public Health. [01:03]
  • Her main goal in creating efficiency for Public Health Entrepreneurs and how she goes about achieving it. [08:55]
  • How the Virtual Collab process supports clients in an ever-changing context. [13:48]
  • Why planning and creating processes is such an essential ingredient for success. [17:55]
  • What the true barriers to outsourcing and systemizing are. [22:16]
  • Project management, financial management, and social media tools entrepreneurs should be aware of. [24:50]
  • How automating processes facilitates building relationships. [26:58]
  • The joy that Chelsea derives from working with her clients. [30:32]

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TRANSCRIPT:

[0:01:01] JW: Welcome to another great episode of The Public Health Joy Podcast. Today, you all want to meet one of my special friends. Our relationship has grown over the past couple of years.

[0:01:13] CY: Yeah.

[0:01:14] JW: Something like that. Today, we have with us Chelsea Yvanda, who has her Master of Public Health degree with a concentration in healthcare management and policy. Chelsea is utilizing her degree and 10-plus years of experience in public health, healthcare, and higher education to support public health entrepreneurs, like myself, and professionals administratively, operationally, and creatively grow and scale their businesses. 

Chelsea and I know each other because, number one, I’m Chelsea’s client. We have been working together for a little bit, a little bit of time, so I enlist Chelsea’s virtual assistant services in my public health business, which I absolutely love. We are also both connected with WE Public Health, which is a public health collective consisting of 35 consultants and growing across the country who are talented evaluators, trainers, strategists, thought partners, facilitators, researchers, community advocates, and creatives. You name it. We got it.

At WE Public Health, we offer a wide range of quality consulting services, such as technical assistance, training, facilitation, project design and management, evaluation, and all the things, but most importantly, we share a common vision for justice and equity, so we partner with our clients to walk hand in hand, bringing people first compassion centered and evidence-based design to amplify public health work. A very important part of what I do in my public health business as a public health researcher, and a community engaged research consultant, and the work that we do at WE Public Health is, baby, you got to keep stuff organized, because this entrepreneur life, this small business life, it ain’t no joke. I’m going to turn it over to Chelsea. tell the people who you are, how you do all the things, how you keep my life from being a whole entire mess. 

[0:03:23] CY: I have been in the public health space since 10th grade. That’s it over the 10-plus years come from. I started off as a peer educator, teaching my peers about safe sex, HIV, AIDS prevention, pregnancy prevention, and all of those things. Everyone around me from a very young adult age, I was around everyone with NPHs. I knew the route that I was going to go, and I’ve done that, and I stayed in the public health space. I’ve also worked in higher education, as well as like clinically in the healthcare space. 

In doing that, I felt like, “All right, I need to do something new. I’m from New York City.” I was like, “I want to buy a home one day.” But the cost is really expensive. I was like, “I think I need to get another job or something.” I’m scrolling on TikTok. Something pops out, virtual assistant. I’m like, “Wow.” Like, “Okay, I can do that. I have experience in that.” But when my business truly found and gained more purpose was when I one day to search like the black ladies in public health group, virtual assistant, and I saw public health consultants, some who are my clients now, and I was just in shock like, “You can have businesses in public health.” Like, I didn’t know that was a thing. 

I’m thinking either nonprofit, or state, or government. I didn’t know that there’s such thing as a public health entrepreneur. Ever since then, I have branded myself as the public health virtual assistant. All of my clients are public health professionals. I’m so thankful to serve them, and to help them to organize their lives, help them to grow their business and truly flourish. That’s about me. 

[0:05:03] JW: What I love about your particular virtual assistant services is not only do you keep my life straight, but it’s just being able to have the pressure taken off, because when you’re an entrepreneur or a solopreneur, you have to have on all the hats, right? You got to work sales, you got to work legal, you got to get out there and actually do the client work. You have to be the administrative assistant. It’s being able to take some of that off of your plate and especially in the research world, just in general, being able to keep things organized, make sure that your administrative processes are in order. Those, I think, are some of the things that we skip sometimes, right? Especially in research when we want to get to the data, right? 

We don’t want to be worried with all this stuff. Let me get to the data. How are we going to collect the data? How are we going to analyze the data, right? But there are so many things, so many little things that can make your research so much more impactful if you stay organized and if you have those administrative processes in order, because what that’s going to do is that’s also going to increase your efficiency. 

[0:06:19] CY: Yes, yes. I agree, definitely. I feel as though it’s time to just so easy to jump into things or to just do it as we know, but you really have to take a step back and look at the back end and you’ll realize wait, this is a little bit too disorganized. How can I really structure this? It really starts with like pen and paper and what you already have, but actually writing it out, like writing out the process that you’re taking, writing out a checklist to make sure like, “Okay, if I do this again, I know the exact steps that I need to take to continue to do it and to do it well.” 

In the event that I may have to hand this off to someone, it’s there. This is the blueprint for it and it can be done well. That’s one of the things that I really like to do. It’s really getting people organized, helping people with their time management, the productivity of everything. It takes a lot, especially in research. It’s a lot of collecting, it’s a lot of data, it’s just a lot of everything going on and you just want to make sure that it’s organized. 

[0:07:17] JW: Yes, absolutely. One of the other things that I want to bring up is especially when we’re doing community engaged research, right?

[0:07:25] CY: Yeah.

[0:07:26] JW: One of the things that I have learned over my time as a researcher is when you’re doing community engaged research, your processes and your operations reflect in how you build trust and relationships in your community, because when you come to the community and you start bringing, talking about your research, and trying to engage them, and doing all this type of stuff, you don’t have your stuff together. 

If you are not organized, baby, you better come correct – you better come correct with the community, because if you are sloppy with how you approach them, it’s not going to work in your favor. A lot of that comes down to, like you said, putting pens of paper. I know when I started working with you, one of the terms that I learned that I didn’t know – I’m familiar with protocol. What’s your research? Protocol. What’s your research? Method. What’s you research? Design. Getting your paperwork together with the IRB, keeping track of your informed consent. 

I started working with Chelsea. Chelsea was like, “We’re going to help you build SOP.” “SO what? What the heck is a SOP?” I’m like, “Oh.” Now, I can tell you that stands for Standard Operating Procedures. Who did I learn that from? 

[0:08:48] CY: Absolutely. Yeah. Listen, I always tell people I say, “Think about a very terrible experience that you had and how you never wanted to go back to that and do the complete opposite.” You want to make sure when you work with the community that the experience is really, really good. You really want to have that structure, like planning it out, making sure all the links work, because then people are not going to come back and help and participate with things. 

Creating those standard operating procedures will make sure a time and time again that that is the case, especially when you’re going to IRB. You’ve got to make sure you have everything together, because they’re going to be like reviewing it and be like, “No, you’re missing this. You don’t have that.” We only know how long they have the meetings for probably like once a month or however long. 

[0:09:38] JW: One of the now, if you know me for any period of time, you know I can come up with these strange visuals, right? But they work. They work. So, as you were talking, one of the things that I thought about. I was like, oh, you know what? Some people, they do research and it’s like when you go to your like a bargain place. Their stuff is just everywhere out of place. You got to search for it. You don’t know where anything is. I know in Mississippi, we had dirt cheap. I am not a dirt-cheap person. If you like dirt cheap, that’s you, but dirt cheap is like a bargain center, bargain store here. I’m like, I can’t find anything when I’m in dirt cheap. I do not feel like trying to sort through the stuff myself. 

I’m like, what we want in research is we want to Target. We want a Target experience when it comes to how things are organized, you walk in, you have a pleasant customer experience, client experience, everything’s organized, everything’s in place. You know the layout of the store, right? You know how everything is organized and everything’s going to be in its place, like you got your Target experiences or how we like to say Tarjay, sometimes. 

[0:10:54] CY: Tarjay, yeah.

[0:10:58] JW: Then you got your bargain shopping center experience that might be in disarray over here. Not of them are like that. I’m not saying all of them are like that, but some of them are like that. We want to make sure that things are organized and ready, because the people, the community members, the community partners who are going to experience that other end of what we are doing. It needs to be an efficient and healthy experience for them. That starts from the very beginning, keeping track of everything. 

That even goes back to when you are beginning to do your research process before you even apply for that proposal or that grant. You are working with your community partners to understand what we want to do research on or whatever the case may be. Organizing your literature. We talk about that, because we all know, we are public health researchers, public health professionals. 

[0:11:54] CY: Yeah. 

[0:11:55] JW: Literature is exhaustive, right? Is that the right word I’m trying to say? 

[0:12:00] CY: It sounds all right. We – 

[0:12:03] JW: It’s been a long day. You use a word all the time and then you say it and you’re like, “Is that the word I’m trying to say?” That’s what I’m right now, but I think that’s the right word, but yeah. The literature is exhaustive. So, there’s so much to look at. There’s so much to explore when it comes to the literature and you’re trying to understand the problem that you’re looking at. You got to have a way to organize that information. You got to be able to keep that stuff straight. It even starts from the very beginning, organizing your research questions, right? 

Organizing everything so that you can apply for your proposal, or your grants, or your IRB application. You need to be able to keep all of those things organized. So, especially in my work with clients, when I am pursuing leads or clients or whatever. I’m trying to keep up with the details that they’re telling me. Chelsea and her team, they keep me straight. They keep – me from who I’m looking at, what I’m doing, especially with the podcast. They help me manage that. See, when you all are listening to the podcast, you all see the final product. 

[0:13:12] CY: Yup. Yup. 

[0:13:14] JW: The final product. l don’t know what goes on behind the scenes – it’s good content, right? It’s a process. It has taken us some time in working together to understand what process works the best, to make sure that it’s the most efficient and that it’s a pleasant experience for me. Being the business owner, it’s a pleasant experience for whoever the person is that I’m working with. It’s a pleasant experience for you all as part of my team. It’s really a team, a collaborative effort. 

[0:13:46] CY: Absolutely. Hence the virtual collab. It really is a collaborative effort and you have so much information you have to think about, where am I going to put this? You really first, when you’re starting from the beginning, it’s the system. Even when you’re going through the literature, whether it be physically, if you have folders or if you’re using like Google Drive. You want to organize those folders. You want to make sure that you’re filing it there, that you’re naming it, and you’re naming the documents. 

Sometimes you just start a document and this is called document one, and you’re like, “What is this called? I don’t know where it is.” Getting into the habit of like creating structure for everything, because like you said, when it comes time to submit those proposals or for those funding opportunities and you get them and you’re working with the client, you want to make sure that they’re like, “Oh, wow. This person is really organized. They know what they’re doing. They have their process in place.” Knowing that it’s okay that it’s not going to be perfect the first time around. Like you said, it’s truly trial and error when doing a system, but the main thing is first you got to start it.

Identify what are those systems that I’m going to be using, knowing the process, sticking to the process, and being okay with it being changed as you go through it, because we’re always evolving, nothing’s really going to stay the same, but at least having that structure and that foundation, it’s going to be the best thing. Like you said, with the podcast, like you have to go through it and being like, “Okay, all right. I know now step one. This is what I’m going to do.” Then this is the next thing. Then writing it out. 

Utilizing Google Drive and Excel and all of those things to do it. There are project management systems and tools that you can use out there – ClickUp to really have like a central hub, but you can start with the basics when it comes to organized. That’s what we have done. 

[0:15:32] JW: One of the things I know for myself, I love organizing folders on my computer. 

[0:15:39] CY: Yes. 

[0:15:40] JW: I know when I was working on my dissertation, so this is even when you’re in school, right? You still got to have these organizational processes. I was so frustrated, because I’d be in my dissertation in the middle of COVID. I was so frustrated and my dissertation kept changing. It kept changing, because I was stalled and I was trying to figure out what works in this new climate, right? We got the COVID-19 pandemic. I can’t do the things that I had planned to do. 

I literally labeled a folder on my computer that said, playing Triple Z. I was like, we play as playing A. We play as playing B, C, D, and Z. We’re playing triple Z right now. Sometimes you have to figure out down to naming your folders, your drives, whatever works for you. 

[0:16:33] CY: Yeah, definitely. Or with clients, I always ask like, what are you currently doing? What’s your style? Because I’m not trying to take you out of that comfort zone, unless it needs to be like, unless you’re saying like, “Oh, you’re just sending messages, emails back and forth.” Like, “Oh, what time are you available?” Then I’m going to say, “Okay, we need to use Calendly or acuity or something like that, but I want to take you out of the comfort zone, so what works for you? Then we try to maneuver it in a way that’s just going to create a better process so that you’re not labeling something like, “What is this?” 

Planning is very important. Hiccups happen. So, when writing out the process, you really want to make sure you write, well, what if this would have happened, can someone else do it or is there a workaround for it? I think that’s really, really important, especially in research, because things are always changing. Like you said, new literature is coming out. Even like a process, like how to do a literature review process. If you have someone else coming on who can help you with that, but that’s documented, that’s taking time off your plate to do that and for you to get back to what does it you really need to do to move the project along? 

[0:17:44] JW: I think an important thought that comes to my mind is, I don’t know if it’s a saying or phrase. I don’t know if it’s a quote. I don’t know. If somebody else has said it, I give credit to that person. The phrase is, “If you fail to plan, you plan to fail.” 

[0:17:58] CY: Absolutely. 

[0:18:00] JW: Right?

[0:18:00] CY: Absolutely. 

[0:18:01] JW: Planning is such an important piece of what we do in public health. I think another important part of what you were saying is, for someone else to be able to pick up where you left off, right? Anything can happen. Anything can happen. So, you want to make sure that you have those SOPs, those standard operating procedures. That’s basically like an instruction manual on how we do certain things, because if you get sick, right, a family member who needs to be taken care of. If you have to travel somewhere unexpectedly, you need to be able to hand it off, hand that task off to somebody and say, “Hey, I need you to take care of this.” I need to have a step-by-step instruction on how to do that, so that they can make sure that this process is handled efficiently and effectively, because the ball has to keep rolling. 

[0:19:01] CY: It has to keep going. I feel as though it’s really putting on your sustainability. Like I understand when you’re first starting off with a project or as an entrepreneur, you’re just like trying to get things together, but what makes you really feel comfortable that you’re going to excel, no matter what, is that you have a plan. Why are we not taking that in every process that we do? We need to have a plan for it, but you want to be sustainable. That’s how you make it sustainable. You have the SOP, you have it being able to hand off to somebody else. The business is just going to grow. 

Also, not all the time you want to be in it or that you can be in it. Sometimes you have to take a step back and you’re worried like, “Oh, is the person going to do it right? Is it going to come out?” A lot of stuff is in your head, but once you write it out or even do a recording, there’s different types of standard operating procedures. There’s the written one, which is the known one that people have. There’s also screenshots. Screenshots like through a system called Scribe, where you’re doing a process and it takes the screenshots for you. 

Then you also have video. When you go on a system website, they have like a resource library. Essentially, you’re creating a resource library for your own business. You’re recording yourself doing tasks. That’s productivity right there. Also, you’re going to save yourself tons of time. In the event now, when it’s time to actually bring someone on, you want to bring on a virtual assistant. You want to bring on an admin or project manager. You can say, “Here, watch these videos.” I’m taking up so much of your time. 

It’s really different ways of how to do it, but it’s just that you have to get started. In order to do that, you need to be thinking with a sustainability mindset. I always say, just stop thinking small. You have to think big. That’s it.

[0:20:46] JW: Yeah. That sustainability piece and not just in your business. Also, if you are working for an employer and you are the research coordinator or whatever, you can use the same thing, create those SOPs, do those videos, create those instructions, so that someone else, whether that’s your intern, or your students, or other colleagues, other peers. You might have to have now, we know in public health, I know we have a whole bunch of type A personalities – 

[0:21:14] CY: Yes.

[0:21:17] JW: We’re like, “Oh, nobody’s going to do it the way I’m going to do it.” I have become a firm believer of it needs to be done, not perfect. 

[0:21:25] CY: Yes. 

[0:21:27] JW: Done, not perfect. It doesn’t have to be done the way that I would do it. 

[0:21:31] CY: Right? 

[0:21:31] JW: As long as it gets done. That has been a hard lesson to learn. 

[0:21:36] CY: Yeah. Yeah. 

[0:21:37] JW: I think by working with you in the virtual collab, I have learned that lesson, because, like you said, it saves me time. I don’t have to worry about it. It’s out there. At the end of the day, nobody cares – nobody cared how, or who. It’s the fact that it gets done. It’s the deliverable. Like, can I check off this deliverable at the end of the day? Yes. Can I check off this task? Yes, because it got done. I’m just starting to do it. I know it’s hard, especially to outsource and to hand off stuff to people. A lot of times people think it’s a money thing or like even in the corporation, like it’s a money thing, but it’s really a mindset thing. 

You have to be in the mindset to say like, this is going to benefit me so much more. I’m going to see the rate of my return for sure. I’m going to be able to get back to doing the things that make me money, essentially. Those true things that only you can do. When you say like, “Yeah, like people are type A and in the public health space, the entrepreneurs are very creative. 

In research, you’re very creative in what you’re doing. You have a process in your mind of what you want to do, so you just want to make sure that the things that can be handled, you do it, because we want you to keep in that zone of genius. We want you to continue to help in the community and doing the research and making the policy changes. We want that. We just want to make sure you stay there and we help you with the other things. 

[0:23:05] CY: Having that support. I think that’s the biggest thing that I love about working with you is that I support my clients, right? I got to have somebody to support me. 

[0:23:17] JW: Yes. So that has meant the world to me. It was something that I didn’t know that I needed.

[0:23:25] CY: Yeah.

[0:23:25] JW: Regardless of if you’re an entrepreneur, or if you are a researcher working at a university, or if you’re a public health professional working at a nonprofit. You are pouring your all into your community, into your clients, into whoever it is that you’re working with, but you need someone to help support you in your process. You can’t bear it all by yourself. 

[0:23:49] CY: No, you can’t. 

[0:23:50] JW: Impossible. 

[0:23:50] CY: No. It’s only so long that you can bear it by yourself, because then it will show in the work. The quality is going to lack. It’s essentially the inevitable. The support piece is it’s the true thing to be able to say, I trust you with the work that you’re doing. I can come to you and have a conversation and say, I have this idea. What do you think? Sometimes you just want to talk and just blur it out. Then we can write it out. Feel it. Okay, I think this should be the next step. Really being a strategic partner. I think that’s the support that we provide. That’s the support that I love to provide for sure. 

[0:24:24] JW: I want to go back to tools and systems – talking about before, I know we mentioned a few, ClickUp, Trello, Asana, right? Let’s talk about what are some of the other tools and systems that we need to be aware of in terms of like, let’s say, categories, right? ClickUp, Trello, Asana, those are like your project management tools. 

[0:24:47] CY: Yeah, definitely. I would put that on the organizational tools. You have, like you said, the ClickUp, the project management. The headline will be organization. Then under that, you have the project management tools, which is the Trello and the ClickUp. Also, tool organization is automation. Sometimes those repetitive things that we’re doing. That can be automated. An example, like someone signs up for something, but their email is one place. You want to put in another place. You could create a zap for that through Zapier or make automation. That’s another one. Those are the tools and systems for organization. 

Another one is financial tools. How are we going to get paid? Those invoices, that process. Sometimes you may work in an organization. They might have their own thing, but sometimes that may not be the case. Also, too, the numbers don’t lie. Tracking your finances, your profit and loss, is in a Excel sheet, or using the systems like Freshbook, QuickBooks, or even Wave Apps? Which is a really cool thing, because it comes with accountants as well. That’s another piece of systems and tools. 

Then you have social presence. Your website. You want that to be clear. Yeah, Instagram or your LinkedIn page, your profiles. Those are really important. You want people to be able to find you. I feel like those are the different pillars of systems you need to have in any space. Of course, communication, email, and whether it’ll be Google Workspace or it could be Microsoft Office or how are people scheduling with you. Do you have a client relationship management tool, CRM? I talk about that all the time. 

Sometimes everyone has stuff in different places. It’s like the CRM, you could just have it in one place and it does all the stuff for you or even scheduling meetings, Calendly, Acuity. I want to say those are like the four pillars of systems and tools you need to have. Communication, the finance, the organizing, and then the social presence. 

[0:26:45] JW: I had a client who I was doing key informant interviews for them. Let me tell you that automation, beautiful. I’m like – and this is the thing. I had a business coach who said you automate processes, not relationships. 

[0:27:03] CY: Yes. Oh, I love that. 

[0:27:05] JW: That one was from Nicole Walters. 

[0:27:07] CY: Nice.

[0:27:08] JW: So, if you know who Nicole Walters is, you know. But yeah. Automated process is not relationship, so when I was working for that client helping collect that data through the key informant interviews, I automated the processes in the sense of, okay, I email the potential participant who would be doing the interview or engaging in the interview. They would do a registration form, right? So, they – registration form, we check they’re eligible, right? If they’re eligible, then I will reach out to them via email, make sure they get the link in order to book and schedule. Make sure that it’s automated, so that when they schedule their interview, they’re automatically sent the zoom link. That’s one extra step that I don’t have to do. 

Then making sure that all the emails are scheduled out. There’s something going on. I can text them. I have their number. I can text that person or I can call that person. I’m still building relationships with that person, so when I start automating the processes, it allows me to put more focus on the relationship. 

[0:28:13] CY: Yes. Exactly. Exactly. I’m sure by the time you’ve been with them, they were like, “This is a smooth process. This was really, well.” I didn’t have to – they didn’t have to email you and ask, oh, can I get the link or did I miss this? They were receiving everything that they needed. You were able to get them to call and build a relationship right there, like you said, you can call, text if there was anything. I think with automation too, sometimes people fair maybe a little bit too cookie-cutter, but you can change it to make it feel like it’s actually a person behind it. I know that’s like a fair sometimes, but if you could put in the work to have it be that way, it can be really, really, customer friendly and it’ll work out good. 

[0:28:56] JW: Yes. Let me tell you, the community members love it. When things got efficient and things are in order and there is no chaos. That is the best. I don’t know. I think for me as a researcher, like that’s one of the best things that I love to hear when I have community meetings or community conversations, talks to community members. They’re like, “This is so organized.” 

[0:29:22] CY: Yes. 

[0:29:23] JW: This warms my heart, because it means that I have created a pleasant research experience for this person and so many people have had harmful research experiences. I’m like, if these administrative and operational processes help me to give them a pleasant research experience where they really feel like they’ve been a part of the process, they feel like they’ve been engaged in the work. They know that we are on the track together as partners working towards sustainability and health equity. I can’t skip over that administrative piece. It has to be done. It’s so important, because it lays the foundation for everything else. 

[0:30:06] CY: Yes. 

[0:30:06] JW: It just warms my heart when people say that this event or this program or whatever I’m working on is so organized. There’s no better feeling. 

[0:30:16] CY: I really do agree. 

[0:30:18] JW: Yeah. So, with that said, I want to transition a little bit and ask you this one last question, which is what brings you joy in your work? 

[0:30:31] CY: It’s my clients. It’s my clients. I love working with you all. I’m so thankful that I’m in a space with you all to just do what I do best. You trust and you allow it and the support that I give and the feedback that you guys provide and say like this has really helped me. I really, I’m flourishing. I really am growing and doing the things that I love to do, because you’re helping me with the back end. I’m seeing the increase in revenue. I’m really being able to just do what I need to do. That truly brings a joy.

Another piece of it is the fact of the work that you guys do in the community, like what I had to sit down and think about, what is it that I’m passionate about? What are the things that I love? It was public health and the outcomes that come from it. The work that you guys are doing as consultants and research is so important in the community that it just warms my heart that I can help you with your back end to continue to grow it, because I could be doing this for a big organization, but I’d rather do it for you all. Because I know you get a girl to be big. You guys aren’t making true big impact in public health. That’s really important to me. The joy in supporting you all do that. 

[0:31:42] JW: I’m glad you love it too – I love it too, because it certainly makes my life a lot easier. I know my clients appreciate you too. I will be struggling if I did not have you in my life. If people want to find you, contact you, know how to get in touch. How do they do that?

[0:32:07] CY: Yes. You can email me at hello@thevirtualcollabbycy.com, or you can find me on Instagram at @thevirtualcollabbycy_. I’m also on LinkedIn as Chelsea Y. Cole. Yvanda is my middle name. You can find @ChelseaYCole, and I’m going to reach out. Hello there for you all. 

[0:32:31] JW: All right. Well, thank you so much for joining me. We’re going to get off this podcast because we got [Inaudible 0:32:35]. I guess, we’re going to wrap up another episode of The Public Health Joy podcast. 

[OUTRO]

[0:32:44] JW: I am so grateful for this time we got to spend together. If you enjoyed this episode, I need you to subscribe, rate, and leave a review. For more information on transforming public health research into positive community impact, visit www.joyeewashington.com. This is where research meets relationship. I’ll see you next time on The Public Health Joy podcast. 

 

[END]

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